Chief Operating Officer (COO)

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About Jewish Family & Community Services - East Bay

Rooted in Jewish values and historical experiences, and inspired by the strengths of the diverse communities we serve, JFCS East Bay promotes the well-being of individuals and families by providing essential mental health and social services through every stage of life. JFCS East Bay was founded in 1877 as the Daughters of Israel Relief Society, with a focus on helping vulnerable women, children, and community members. As Jewish Family & Community Services East Bay, we are proud to serve and support Alameda and Contra Costa county residents of all ages, races, and religions.

The Role

Ready to transform life in the East Bay and build human-centered systems for our growing nonprofit to meet the new demands our communities face today? Become Jewish Family & Community Services East Bay’s first Chief Operating Officer (COO) to nurture and grow our people, systems, and culture. We are looking for a COO, with a combination of work and life experiences and representative of the communities we serve. BIPOC, LGBTQ+, immigrants, multilingual, mature or differently abled candidates, and people of all faiths or none at all are encouraged to apply. 


The COO leads the internal operations of our $9.3 million, 65-person organization to fulfill our mission to promote the well-being of all who live in the East Bay by providing essential legal, mental health, and social services through every stage of life. We assist immigrants who want to stay and build roots in the community, resettle refugees to start their new lives, guide families and teachers in public preschools to raise emotionally healthy children, support older adults and Holocaust survivors to age with dignity, and care for members of the East Bay Jewish community. 


Working with a staff of dedicated colleagues with a diversity of skills, knowledge, and strengths across social, human and legal services, the COO is a member of the JFCS East Bay leadership team and is responsible for translating the strategic priorities of the organization into action through assessing, designing, and overseeing the core components of our internal operations.



  • Business and administrative systems, including technology infrastructure, project management, and internal work and communication tools 
  • Data collection, tracking systems, and reporting on KPIs for financial management, client health records, stakeholder relationship management, organizational culture, research and evaluation of programs
  • Facilities management, including two offices, field and remote work environments 
  • Health and physical safety protocols for office and field operations 
  • Vendor and partner relationship management 
  • Contract negotiation and compliance 
  • Risk management

Leadership and Strategy

  • Strategic plan implementation, progress tracking, and reporting
  • Staffing committees of our board of directors 
  • Ongoing and meaningful staff engagement for deepening a culture of respect and belonging for all


  • Oversight of financial operations and budget development and monitoring, including robust fiscal transactions and billing system as part of program service delivery

Human Resources

  • Oversight of HR policies, benefits tracking, employee lifecycle and professional growth, performance management systems 

Direct reports: finance director, human resources director, office managers (2)


Required Skills

  • You are an experienced systems thinker and creator. 
  • You understand how to identify root causes of a challenge and take action through clear communication, deploying technology, leading a diverse staff, and managing change. 
  • You lead with compassion and design for belonging. You possess a high level of emotional intelligence and a great sense of humor. 
  • You are a courageous and agile learner.
  • You are a creative problem solver and prioritizer. You gather and apply data for continuous improvement. 
  • You are a strategic fiscal manager. You know how to make money work in meaningful ways for maximum community impact. 
  • You hold demonstrated experience with ERP, CRM, and/or EHR systems and tools and HR management and compliance. 
  • You have interest or experience in human services. 
  • You build and nurture diverse teams and foster equitable and inclusive work culture and practices. You listen to those closest to the work and uplift marginalized voices. 
  • You invest in community impact and are/want to be committed to making the East Bay a healthier, more equitable, just, and democratic place to live. 

Education, Work, and Life Experiences

  • 7-10 years experience in business or nonprofit operations and management required
  • Bachelor’s degree or higher (or international equivalent) and/or certifications in relevant fields preferred
  • Immigrants, LGBTQ+, multilingual, and BIPOC candidates encouraged to apply

Compensation and Benefits: $120,000 -$140,000.  Benefits include medical, dental, 401(k), generous paid time off, great colleagues, and a friendly, respectful work environment

Location: Ideal candidate must be able to travel in the East Bay area and access our offices on a regular basis. Our new head office location will be in Concord and we are able to accommodate work from home a couple of days a week. 


Interested in this role? Apply online or book a call to find out more.

Job Category:Operations & Administration/Senior Leadership
Location:Concord, CA
Closing Date:June 11th ,2021
Important:Applications will be reviewed on an ongoing basis; early application is strongly suggested.
About Mariya Yurukova, MBA, CFRE - CEO Charity Search Group| Nonprofit Executive Search Firm in Maryland

Mariya Yurukova, MBA, CFRE

President & CEO

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